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Privacy policy

Last updated 2 November 2026

STRNG NRG is an online coaching business operated by STRNG NRG Pty Ltd (ABN 94 661 257 021) and run by Andrew Hoare in Victoria, Australia ("we", "us"). This policy explains what personal information we collect, why, and how we look after it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • Contact details: your name, email address and mobile number.
  • Your answers to our enquiry form: for example, where you're at with your training and whether you're ready to start.
  • Coaching information, if you become a client: your goals, training history, body measurements, progress photos, check-in answers, nutrition habits and any injuries or health conditions you choose to tell us about.
  • Payment details: handled by our payment provider. We don't see or store your full card number.
  • Website and ad data: pages you visit, the ad or link that brought you here, and similar data collected by cookies and tracking pixels (including Meta's).

Health information

Information about your health, injuries and body is sensitive information under the Privacy Act. We only collect it with your consent, and only use it to write and adjust your coaching program and keep you training safely. You don't have to share it, but if you don't, we may not be able to tailor your program properly.

How we use it

  • To reply to your enquiry and book your intro call.
  • To deliver your coaching: your program, check-ins and messages.
  • To take payments and manage your account.
  • To send you emails and texts about your enquiry or coaching. You can opt out of marketing messages at any time by using the unsubscribe link or replying STOP.
  • To measure and improve our website and advertising.

We don't sell your personal information.

Who we share it with

We use trusted service providers to run the business, and they only get what they need to do their job:

  • our customer management and email/SMS platform;
  • our coaching app, where your program, check-ins and messages live;
  • our payment provider;
  • advertising and analytics platforms such as Meta (Facebook and Instagram);
  • our marketing agency, which helps run our advertising and enquiry systems.

Some of these providers store data overseas, including in the United States. We use providers that protect personal information to standards comparable with Australian law. We may also disclose information where the law requires it.

Cookies and tracking

Our website uses cookies and tracking pixels to understand how people use the site and to show relevant ads on platforms like Facebook and Instagram. You can block or delete cookies in your browser settings, and manage ad preferences in your Meta account.

Keeping it safe

We store information on secure, password-protected systems and limit access to the people who need it. We keep information only as long as we need it for coaching, our records and legal obligations, then delete or de-identify it.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you at any time. Email us and we'll respond within 30 days.

Questions or complaints

Email [email protected]. If you're not happy with how we handle a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.